Common faults with pricing

This page contains a list of common printer faults for popular printer products and the prices to repair.

The fault diagnosis is on common problems we have seen over many years. There are times when a fault can appear to be one thing but turn out to be something else. Therefore, the information contained here is a "guide" as to the possible cause and cost to repair a "common" fault and the price given is the least expensive option to remedy the problem. Some issues might require further parts as another problem might manifest itself after the new part or parts are installed.

You are encouraged to telephone or email any questions you might have if some of the faults look similar, but your not quite sure if it is the same fault.

The problems listed below are after the drum/cartridge or any other consumables have been ruled out as the possible fault. Printers are cleaned and serviced as part of the repair.

Hewlett Packard Laserjet common faults

HP Laserjet all models
Perform printer maintenance. See maintenance kit pricing page under repairs
Not applicable
Laserjet 4200 4300 4250 4350
Loud rumble and clicking sound when printing - swing plate replacement only.
$222.00 inc gst.
 
Laserjet 4200 4300 4250 4350
Loud rumble and clicking sound when printing - swing plate and fuser replacement.
$414.00 inc gst.
 
Laserjet 4200 4300 4250 4350
Image reappearing multiple times down page. Fuser replacement.
$385.00 inc gst.
Laserjet 4200 4300 4250 4350
Smudging and toner coming off paper. Fuser replacement.
$385.00 inc gst.
Laserjet 4200 4300 4250 4350
Loud croaning sound when feeding paper. Feed roller replacement all trays.
$228.00 inc gst.
Laserjet 4200 4300 4250 4350
49.4c02 service error. Clear print queue, switch off/on. Upgrade firmware
$137.50 inc gst.
HP Colour Laserjet 3000 series
Missing toner cartridge error. Install cartridge lock kit.
$253.00 inc gst.
HP Colour Laserjet 3000 series
Front door will not close properly. Replace lever lock slide right.
$199.00 inc gst.
HP Colour Laserjet 3000 series
Front door will not close properly. Replace lever lock slide left.
$199.00 inc gst.
HP Colour Laserjet 3000 series
Intermittant paper jam feeding from tray 2. Replace main feed roller
$154.00 inc gst.
HP Colour Laserjet 3000 series
Constant paper jam feeding from tray 2. Replace main feed assembly.
$275.00 inc gst.

 

Kyocera common faults

Kyocera all models
Install MK-??? maintenance kit. See maintenance kit pricing page under repairs
Not applicable
FS-2000N
Dirty copy down left side of page. Clean main charge roller.
$154.00 inc gst.
FS-3900DN
Dirty copy down left side of page. Clean main charge roller.
$154.00 inc gst.
FS-4000DN
Dirty copy down left side of page. Clean main charge roller.
$154.00 inc gst.
FS-2000N
Dirty copy down left side of page. Replace main charge roller.
$268.40 inc gst.
FS-3900DN
Dirty copy down left side of page. Replace main charge roller.
$268.40 inc gst.
FS-4000DN
Dirty copy down left side of page. Replace main charge roller.
$268.40 inc gst.
Kyocera all models
Paper crushed/jammed in fuser. Disassemble printer and remove paper. Check for fuser wear.
$154.00 inc gst.
Kyocera all models
Severe grey background. Change to genuine Kyocera toner. Print black pages to clear non-genuine toner from developer.
Not applicable
Kyocera FS-3800 / FS-3800N
Severe grey background. Change to genuine Kyocera toner. Install new DV-62 developer unit.
$334.00 inc gst
Kyocera FS-3800 / FS-3800N
Fine dots all over page. Install new DK-61 drum unit.
$395.00 inc gst
Kyocera FS-C5015N / FS-C5016N / FS-C5020N / FS-C5025N / FS-C5030N
Smudged or blurring of prints. Disassemble printer and clean LED heads thoroughly. Reassemble and test.
$154.00 inc gst

 

Samsung common faults

Samsung all models
Determine if the product is worth repairing ? How much to replace ? How many unused toners do you have ?
Not applicable
Samsung CLP-300
White vertical lines through black text or black images only. New ITB unit required.
$268.87 inc gst
Samsung CLX-2160FN / CLX-3160FN
White vertical lines through black text or black images only. New ITB unit required.
$268.87 inc gst
Samsung models without displays
Red indicator always on or blinking. Install Samsung Smart Panel on PC to find out error. Download from Samsung website or load from supplied CD.
Not applicable
Samsung most models
Jamming occasionally from paper tray. Change paper and clean main feed roller.
Not applicable
Samsung most models
Jamming all the time from paper tray. Try above solution. Normally requires new feed roller.
$110.00 inc gst
Samsung most models
Loud clicking sound. Normally fuser gear melted. Requires new fuser.
Ring for price
Samsung most models
Steam or water vapour appears from back of printer when printing. Mositure in paper. This is normal particularly in winter.
Not applicable
Samsung most models
Uses toner quickly, particularly colour. Toner usage is based on a % of page coverage. Printer does not sense toner levels, but relies on a calculation.
Not applicable
Samsung most models
When purchasing any printer always check the toner price and yield. Any savings on the printer are quickly eroded with the first toner purchase!
Not applicable